For hotels & hospitality

The AI receptionist that speaks every guest's language.

DeskGreet answers your hotel's phone and WhatsApp 24/7 — books rooms, handles concierge questions, sends check-in instructions, escalates urgent guest needs. Multilingual front desk that never sleeps, never gets confused at 3 AM.

Talk to your AI receptionist live Free · ~3 min
Talk to the hotel receptionist live

Free, no signup. Mic permission required for browser call.

The problem

Front desk can't be everywhere at 3 AM.

International guests call across time zones. Late-arrival guests need check-in instructions when staff are off. WhatsApp messages pile up overnight. A single multilingual receptionist costs $40,000+/year — and still goes home at midnight.

What it does

Front desk, concierge, night porter — combined.

Books rooms

Reads PMS availability live (Cloudbeds, Mews, RoomRaccoon, Little Hotelier), takes the reservation, sends payment link, confirms by WhatsApp.

Speaks 7+ languages

English, Urdu, Arabic, Spanish, French, German, Portuguese. Agent switches automatically based on the guest — no language barrier at check-in.

Answers concierge questions

WiFi, breakfast, parking, nearby restaurants, transport. Answers from your real hotel data, not a generic city guide.

Sends check-in instructions

Welcome message, parking details, WiFi code, late-arrival code. Triggered 24 hours before check-in or on arrival — guest is ready, front desk is free.

Escalates urgent issues

Guest locked out, plumbing emergency, complaint — agent escalates to whoever is on call. Routine queries handled instantly, real problems get a human fast.

Handles overnight rush

Concurrent calls, no busy signal. International guests calling at 2 AM get the same friendly experience as 2 PM check-ins.

How it works

Live at your front desk in under 30 minutes.

1. Forward your line

Hotel line forwards to DeskGreet 24/7 or after-hours only. WhatsApp Business connects in one click.

2. Configure the agent

Set hours, room types, rate plans, breakfast policies, parking info, local recommendations. The agent learns your hotel's voice.

3. Connect your PMS

Cloudbeds, Mews, RoomRaccoon, Little Hotelier or custom — webhook in, reservations flow, availability syncs.

FAQ

Hotel questions, answered.

Can an AI receptionist handle hotel reservations?

Yes. DeskGreet checks room availability against your PMS in real time, takes the reservation, confirms party size and dates, collects payment via a secure link, and sends confirmation. It integrates with most property management systems via webhooks, including Cloudbeds, RoomRaccoon, Mews, Little Hotelier and custom setups.

What languages can it handle?

English, Urdu, Arabic, Spanish, French, German and Portuguese natively, with the agent switching automatically based on the guest. This is critical for hotels serving international travelers — guests get help in their own language without waiting for a multilingual staff member.

Can it act as a concierge?

Yes. The agent answers questions about WiFi passwords, breakfast hours, check-in and check-out times, parking, nearby restaurants, transport, and local attractions — using your real hotel's info. Guests get answers in seconds on WhatsApp instead of calling the front desk.

Does it work after hours and overnight?

Yes — and that's where hotels see the biggest impact. Late-night arrivals, international guests calling from different time zones, weekend inquiries — all handled without a night porter. Urgent calls (e.g., guest locked out, plumbing emergency) are escalated to whoever is on call per your rules.

Can it send check-in instructions automatically?

Yes. Once a booking is confirmed, the agent can send check-in instructions, parking details, WiFi codes and a welcome message via WhatsApp or SMS at any trigger you set — 24 hours before arrival, on the morning of check-in, etc. Less work for front desk, smoother experience for the guest.

How does it integrate with our PMS?

DeskGreet connects to most property management systems via webhooks or direct API — Cloudbeds, RoomRaccoon, Mews, Little Hotelier, Hotelogix and custom systems. Reservations are written directly into your PMS, availability is read live, and rate plans flow through transparently.

A front desk that never goes home.

$10 in free credit, no card. Live at your hotel in under 30 minutes.