For restaurants & cafés

The AI order taker that never puts a customer on hold.

DeskGreet answers your restaurant's phone and WhatsApp 24/7 — takes delivery, takeaway and dine-in orders, books tables, answers menu questions, and writes everything straight to your POS. Every Friday night, every hungry customer, no busy signal.

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The problem

Friday nights cost you 30% of revenue.

The kitchen phone rings off the hook. Reception is taking one order while three more callers hang up. WhatsApp messages sit unread until the dinner rush ends. Industry data: 25–35% of inbound restaurant calls during peak hours are abandoned. That's pure lost revenue every single night.

What it does

A 24/7 order taker, on every channel.

Takes phone orders

Delivery, takeaway, dine-in. Items, quantities, modifiers, allergens, spice level — all in natural conversation. Confirms the total, sends to the kitchen.

Takes WhatsApp orders

Customer sends a voice note or text. Agent confirms back. Ticket generated. Customer gets order-ready and out-for-delivery updates in the same thread.

Books reservations

Reads your OpenTable / SevenRooms / Resy availability, books party size, captures birthdays and dietary needs, sends confirmation.

Answers menu questions

What's gluten-free? Halal? Spice level on the biryani? Vegan options? Agent answers from your real menu, not a generic script.

Handles concurrent calls

No busy signal during peak. 10 customers, 100 customers — every one greeted in under a second, in their preferred language.

Writes to your POS

Square, Toast, Lightspeed, custom POS — orders land where they need to. Kitchen printer, Slack channel, WhatsApp group, your choice.

How it works

Live in your kitchen in under 30 minutes.

1. Connect your channels

Forward your restaurant number to DeskGreet, plug in your WhatsApp Business account. Both channels live at once.

2. Upload your menu

PDF, image, spreadsheet or text. The agent learns items, prices, modifiers, availability windows and dietary tags.

3. Point at your POS

Webhook to Square, Toast, Lightspeed, or your custom system. Orders flow to the kitchen exactly how they do today.

FAQ

Restaurant questions, answered.

Can an AI take restaurant orders over the phone?

Yes. DeskGreet picks up the restaurant phone, walks the customer through delivery, takeaway or dine-in, captures items and quantities, confirms the order, calculates the total, and writes it directly to your POS or order log via webhooks. The agent handles modifiers, allergens, spice levels and substitutions in natural conversation.

Does it work on WhatsApp ordering?

Yes — WhatsApp is the strongest channel for restaurants. Customers can send a voice note or text, the agent confirms the order back, and the kitchen ticket is generated automatically. Order status updates (preparing, ready, dispatched) are sent back to the same WhatsApp thread so the customer is never wondering where their food is.

What happens during peak hours when 10 people call at once?

DeskGreet handles concurrent calls — there is no busy signal. During Friday-night peak, every customer is greeted in under a second instead of being held on the line or hung up on. Restaurants typically recover 20–35% of revenue that was previously lost to abandoned calls during peak.

Can it manage reservations and table bookings?

Yes. The agent checks availability in real time against your reservation system (OpenTable, SevenRooms, Resy, or any calendar), books the slot, confirms party size, captures special requests like birthdays or dietary requirements, and sends a confirmation by SMS or WhatsApp. Cancellations and rescheduling work the same way.

Does it support Urdu, Arabic or other languages?

Yes — DeskGreet speaks English, Urdu, Arabic, Spanish, French, German and Portuguese natively. The agent switches language based on what the customer speaks, which is essential for restaurants in mixed-language neighborhoods or tourist areas.

How does the order reach the kitchen?

DeskGreet writes the order via webhook to your POS (Square, Toast, Lightspeed, etc.), prints to a kitchen printer, or pushes to a Slack/WhatsApp channel — whatever your kitchen already uses. We don't replace your stack, we connect to it.

What if the customer changes their mind mid-order?

The agent handles edits, cancellations and substitutions in natural conversation, the way a human would. "Actually, make that two of them" or "skip the onions on the second one" both work without script gymnastics.

How much does it cost for a single restaurant?

$29/month plus $0.15/minute. A typical single-location restaurant spends $80–$250/month — far less than a part-time order-taker shift, with no busy signals and no missed orders.

Never lose another order to a busy signal.

$10 in free credit, no card. Live for your restaurant in under 30 minutes.